Terms of Service

Effective Date: December 18, 2025

Business Entity: Pieterdevilliers (Registration No. 776280)
Owner: Pieter De Villiers
Location: Ireland
Trading As: LoveGraft

PLEASE READ THESE TERMS CAREFULLY. By using LoveGraft, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use our Service. These Terms contain important disclaimers, limitations of liability, and waivers of your rights.

1. Acceptance of Terms

This service is provided by Pieterdevilliers (Registration No. 776280), trading as LoveGraft, a registered business name in Ireland owned by Pieter De Villiers.

By accessing, browsing, or using LoveGraft (the "Service"), including by clicking any "Accept" or "Agree" button, uploading any content, or making any payment, you ("User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and LoveGraft ("Company," "we," "us," or "our").

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this binding agreement.

2. Nature of Service - CRITICAL DISCLAIMERS

LoveGraft provides AI-powered analysis of WhatsApp chat exports using artificial intelligence and machine learning technologies. You explicitly acknowledge and agree that:

FOR ENTERTAINMENT PURPOSES ONLY: The Service and all analysis results, scores, assessments, predictions, recommendations, and insights provided are strictly for ENTERTAINMENT AND INFORMATIONAL PURPOSES ONLY. They are NOT and should NEVER be construed as:

Professional psychological advice, diagnosis, or treatment
Medical or mental health advice
Professional relationship counseling or therapy
Legal advice or evidence for legal proceedings
A basis for making life decisions about relationships, marriage, separation, or divorce
A substitute for consultation with licensed professionals

2.1 AI Limitations

You understand and acknowledge that:

AI analysis is inherently imperfect, unreliable, and prone to errors
The AI may produce inaccurate, misleading, biased, or completely wrong results
The AI cannot understand context, nuance, sarcasm, cultural differences, or relationship history
The AI has no ability to assess real-world situations, dangers, or outcomes
The AI may hallucinate information that appears factual but is fabricated
Results may vary significantly based on factors beyond our control
The Service uses third-party AI providers whose algorithms we do not control

2.2 No Professional Advice

WE ARE NOT LICENSED THERAPISTS, PSYCHOLOGISTS, COUNSELORS, MEDICAL PROFESSIONALS, OR LEGAL ADVISORS. Nothing in the Service constitutes professional advice. If you are experiencing relationship difficulties, emotional distress, domestic violence, abuse, or mental health issues, you must seek help from qualified licensed professionals.

2.3 Not Evidence of Abuse or Wrongdoing

Analysis results identifying potential "red flags," "abuse indicators," "manipulation patterns," "gaslighting," or similar assessments are AI-generated opinions based on pattern matching, NOT professional assessments or evidence.

3. Assumption of Risk & Waiver

BY USING THIS SERVICE, YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH ITS USE.

You acknowledge that using the Service may:

Cause emotional distress, anxiety, or psychological harm
Negatively impact your relationships if results are shared or acted upon
Lead to decisions that have adverse consequences
Provide false reassurance or false alarm about relationship health
Damage trust between partners if used without mutual consent

WAIVER OF CLAIMS: To the fullest extent permitted by law, you hereby WAIVE, RELEASE, AND DISCHARGE LoveGraft, its owners, operators, officers, directors, employees, agents, affiliates, successors, and assigns from any and all claims, demands, damages, losses, costs, expenses, and liabilities of any kind arising from or related to your use of the Service.

4. User Responsibilities & Consent

By using our Service, you represent, warrant, and agree that:

You are at least 18 years of age
You have the legal right and authority to upload and analyze the chat content
You have obtained explicit informed consent from ALL participants in any chats you upload
You understand that uploading chats without consent may violate privacy laws in your jurisdiction
You will not use the Service for harassment, stalking, or any unlawful purpose
You will not use the Service to make accusations against others without professional guidance
You will not use results as evidence in legal, employment, or other formal proceedings
You accept full responsibility for any consequences of uploading and analyzing chat data

5. Intellectual Property & Restrictions

Our proprietary analysis methods, relationship scoring algorithms, prompts, insight frameworks, user interface designs, and all associated intellectual property are trade secrets and copyrighted materials of LoveGraft.

You may not:

Reverse engineer, decompile, disassemble, or attempt to extract the source code
Copy, reproduce, or create derivative works based on our analysis algorithms
Use automated tools, bots, or scripts to access, scrape, or extract data from our Service
Resell, sublicense, rent, lease, or white-label our analysis capabilities
Use our Service to build, train, or improve a competing product or service

6. Payment Terms & No Refund Policy

Certain features of our Service require payment. By making a purchase, you agree to the following:

STRICT NO REFUND POLICY: ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. We do not offer refunds, credits, exchanges, or chargebacks for any reason whatsoever.

By completing a purchase, you waive any right to dispute the charge with your bank or credit card company.

7. Data Retention & Lost Results

As described in our Privacy Policy, we do not store your chat data or analysis results on our servers after your session ends.

CRITICAL NOTICE: Once you close your browser, navigate away from the results page, or clear your browser data, YOUR ANALYSIS RESULTS ARE PERMANENTLY AND IRRETRIEVABLY LOST. We cannot recover, regenerate, or recreate your results under any circumstances.

8. Comprehensive Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

LOVEGRAFT, ITS OWNERS, OPERATORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND THIRD-PARTY AI PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

MAXIMUM LIABILITY CAP: In no event shall our total aggregate liability exceed the lesser of: (a) the amount you paid to us in the six (6) months preceding the claim, or (b) fifty US dollars (USD $50.00).

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

NO WARRANTY OF ACCURACY: We make NO representations or warranties whatsoever regarding the accuracy, reliability, validity, or usefulness of any analysis results. Results may be completely wrong, misleading, or harmful.

10. Comprehensive Indemnification

You agree to INDEMNIFY, DEFEND, AND HOLD HARMLESS LoveGraft, its owners, operators, officers, directors, employees, agents, affiliates, licensors, service providers, contractors, successors, and assigns from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses arising from or related to your use of the Service.

11. Third-Party Services

The Service utilizes third-party AI providers (including OpenAI, Anthropic, and Google) to process and analyze data. You acknowledge that we have no control over third-party algorithms or outputs.

12. Termination

We reserve the right to terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

13. Dispute Resolution & Arbitration

BINDING ARBITRATION: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration.

CLASS ACTION WAIVER: You agree to resolve disputes with us on an individual basis only. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ireland.

15. Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. Changes will be effective immediately upon posting.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LoveGraft regarding the Service.

18. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. Contact Us

If you have questions about these Terms of Service, please contact us at: support@lovegraft.com

20. Legal Entity

LoveGraft is a service operated by Pieterdevilliers, a registered business name in Ireland (Registration No. 776280) owned by Pieter De Villiers.

Contact: support@lovegraft.com

BY CLICKING "I ACCEPT" OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE DISCLAIMERS, LIMITATIONS OF LIABILITY, AND WAIVERS CONTAINED HEREIN.