Frequently Asked Questions

LoveGraft analyses your exported WhatsApp chat using AI. You export your chat from WhatsApp (without media), upload the .txt or .zip file to our site or send it to our WhatsApp bot, and receive a detailed relationship analysis covering health scores, communication patterns, red flags, and psychology insights.

On iPhone: Open the chat, tap the contact name at the top, scroll down to "Export Chat", and choose "Without Media". On Android: Open the chat, tap the three dots in the top right, select "More", then "Export Chat", and choose "Without Media". On Desktop: Open the chat, click the three dots, select "More", then "Export Chat".

LoveGraft accepts .txt files (the standard WhatsApp export format) and .zip files (which WhatsApp sometimes creates automatically). Both work identically — just upload whichever format your phone produces.

A basic stats analysis completes in seconds. A full AI deep analysis typically takes 1–3 minutes depending on the length of your chat and current server load. You'll see real-time progress updates while the AI processes your conversation.

LoveGraft is designed for two-person conversations. Group chats can be uploaded, but the analysis focuses on the dynamics between you and one other person. For best results, use a one-on-one chat export.

Yes. Your chat data is processed in real-time and never stored on LoveGraft servers. Once your analysis is complete and you close the page, your data is gone from our systems. We cannot retrieve it even if you ask us to.

No. We do not store your chat content or analysis results in any database. The data exists only in your browser session while you view your results. If you use the WhatsApp bot, results are temporarily stored for 24 hours to deliver the link, then automatically deleted.

Only you. Your analysis is generated in your browser session and is not accessible to anyone else, including the LoveGraft team. We have no way to view, access, or retrieve your chat data or results.

Yes — your chat content is sent to AI providers (such as Google Gemini and OpenAI) for analysis. All providers are configured to NOT use your data for model training. They may retain data for up to 30 days for abuse prevention, after which it is automatically deleted.

The full AI analysis includes: a relationship health score (0–100), red flag detection (gaslighting, manipulation, love bombing, stonewalling), breakup probability, attachment style analysis, love language detection, communication analytics (response times, who initiates more, effort balance), interest over time trends, conflict patterns, and personalised recommendations.

AI analysis is a tool for reflection, not a definitive assessment. It's grounded in Gottman's research and can identify meaningful patterns, but it cannot understand full context, sarcasm, inside jokes, or cultural nuances. Think of it as a data-informed perspective, not a professional diagnosis. Results should never be used as the sole basis for major relationship decisions.

The AI looks for linguistic patterns associated with gaslighting (denying reality, dismissing feelings, rewriting events) and manipulation (guilt-tripping, emotional blackmail, controlling language). It flags these as potential concerns, but cannot definitively confirm abuse — that requires professional assessment.

It's a 0–100 score that summarises the overall health of your communication based on factors like positivity ratio, mutual effort, conflict resolution style, emotional connection, and engagement consistency. A higher score indicates healthier communication patterns.

It's based on Dr. John Gottman's research identifying communication patterns that predict relationship outcomes. The AI looks for the "Four Horsemen" (criticism, contempt, defensiveness, stonewalling), the ratio of positive to negative interactions, and engagement trends over time. It's a statistical pattern match, not a prophecy.

Basic stats (message counts, response times, activity patterns) are completely free. The full AI deep analysis is a one-time payment of €1.99. We also offer a 5-credit pack for €8.99 (€1.80 per analysis) for people who want to analyse multiple chats.

Yes. The basic stats analysis is free and includes message counts, response times, ghosting detection, conversation energy metrics, and activity patterns. The free version does not include AI-powered insights like red flags, psychology profiles, or health scores.

All purchases are final and non-refundable. Because the AI analysis is delivered instantly and our costs are incurred at the time of processing, we cannot offer refunds for any reason. Please review our Terms of Service for full details.

No. LoveGraft uses one-time payments only. There are no subscriptions, recurring charges, or hidden fees. You pay once per analysis (or buy a credit pack), and that's it.

LoveGraft works on all modern browsers including Chrome, Safari, Firefox, and Edge. For the best experience, use the latest version of your browser. Internet Explorer is not supported.

Yes. LoveGraft is fully responsive and works on phones and tablets. You can export your WhatsApp chat and upload it directly from your mobile device without needing a computer.

Yes. You can download your analysis as a shareable image using the download button on the results page. We strongly recommend saving your results before closing the page, as they cannot be recovered once your session ends.

Check that your file is a valid .txt or .zip WhatsApp export. Very large chats (over 100,000 messages) may take longer to process. If the problem persists, try a different browser or contact support@lovegraft.com.

No. LoveGraft is an informational tool, not a decision-maker. It can help you see patterns you might have missed, but major relationship decisions should involve self-reflection, honest conversations with your partner, and ideally guidance from a licensed therapist or counsellor.

You can, but use discretion. The analysis provides an AI perspective that may highlight sensitive issues. Sharing results is most productive when done in the spirit of improving communication, ideally with a therapist to facilitate the conversation.

No. LoveGraft provides data-driven observations about communication patterns. It cannot replace the expertise of a licensed therapist who can understand your full context, history, and emotional needs. If you're struggling in your relationship, professional help is always the best path.

If the AI identifies concerning patterns, take them seriously but don't panic. AI can produce false positives. Use the findings as a starting point for reflection or a conversation with a professional. If you feel unsafe, contact local support services or emergency services.